Support & contact
Help with your Hybridoc account.
Contact us for administrative help with bookings, account access or documents. For medical care, book a consultation. Emergencies require local emergency services or an emergency department.
Email the right team
For account numbers, medical records or documents, open secure support. For a general enquiry, choose a team below.
- General enquiries
- info@hybridoc.co.za
- Accounts and technical support
- support@hybridoc.co.za
- Payments and billing
- finance@hybridoc.co.za
- Privacy and compliance
- compliance@hybridoc.co.za
- Platform administration
- admin@hybridoc.co.za
Frequently asked questions
How do I sign in?
On the patient sign-in page, select the email field to see a saved passkey offered by your browser, or enter your email and password. Use the email sign-in option when it is available for your account. Complete any verification enabled on your account.
What if I forgot my password?
Choose Forgot password? below the password field and follow the recovery steps. Never send your password or verification codes to support.
What if my previously saved passkey does not work?
Use the device or password manager where you saved it. Passkeys saved before Hybridoc moved to its new address do not carry over; sign in with your password and add a new one. Open help with a previously saved passkey, or use your password and enabled verification.
How can I verify a clinical document?
Scan the document’s QR code or open Medical certificates and enter the document reference. The issuing practitioner and practice remain responsible for the document. Verification is subject to the document’s privacy controls.
Do I need a new account?
If you already have an account, sign in with that email address. New patients can select “Create an account” on the patient login page.